Abstract. The article substantiates the expediency of using a system approach to the integration of logistics, quality management of road transport services and logistics service, as well as the need to standardize customer service processes in the logistics sphere. The development and implementation of logistics quality management systems provide an increase in customer satisfaction, efficient use of financial, material, human and information resources, as well as promote the use of innovative technologies. Standardization of logistics service, in turn, allows to clearly define the level of service, optimize logistics flows, respond faster to changes in market conditions and form competitive advantages. Thus, the integrated approach to quality management and standardization of logistics service forms the basis for increasing productivity, efficiency and systematic management decisions in the transport and logistics industry.

Key words: quality management, logistics, road transport services, TQM, standardization of customer service, system approach, competitiveness.