Abstract. During the difficult period of COVID-19 rule, every country in the world found itself in a powerful economic decline. This also affected Kazakhstan. The country’s leadership was forced to stop rail passenger traffic. But since rail transport carries important strategic significance, freight and container transportation continued to be carried out. During the pandemic, rail transport became key in cargo transportation. The strong increase in traffic during the pandemic was influenced by several reasons, due to which the total increase in cargo transported compared to 2019 year was 54%.[1] And these indicators are noted in both domestic and international transport. It should be noted that the well-coordinated and efficient work of field employees has helped not only to quickly reorganize for remote work, but also to find methods for high-quality and effective customer service. The situation with the global crisis has shown that the railway is at all times a key transport that satisfies the needs for the delivery of goods of any kind and in any direction.

Key words: COVID-19, crisis, transportation, growth, significance.